Last Updated: 2/07/2026
At tcsvts.com, customer satisfaction is important to us. Please read our refund and return policy carefully before making a purchase.
1. Return Eligibility
You may request a return or exchange within 10 days of receiving your order, provided that:
- The product is unused, undamaged, and in its original packaging
- The product is defective, damaged during shipping, or significantly different from what was ordered
- You have proof of purchase (order ID/invoice)
2. Non-Returnable Items
The following are not eligible for return:
- Products damaged due to misuse or improper installation by the customer
- Products returned without original packaging, accessories, or invoice
- Customized or made-to-order items (if applicable)
3. Refund Process
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund:
- Approved refunds will be processed within 20 business days to your original payment method
- Cash on Delivery (COD) orders will be refunded via bank transfer; please share your bank details when requested
4. Exchange Policy
If your product is defective or damaged, you may request a replacement instead of a refund, subject to stock availability.
5. Return Shipping
- If the return is due to our error (wrong/defective item), we will bear the return shipping cost
- If the return is due to a change of mind, the customer will bear the return shipping cost
6. How to Request a Return
To initiate a return, please contact us at [support email/phone number] with your order ID and reason for return within 10 days of delivery.
7. Contact Us
DAP Enterprises Building No. 43, 3rd Floor, Office No. 01, Hasanpur, I.P. Extension, Delhi Email: support@tcsvts.com