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TCSVTS Support | Setup, Recharge, Warranty & App Help
TCSVTS SUPPORT

TCSVTS Support: real help, right on WhatsApp

Setting up a tracker, a device that shows offline, a recharge to renew, or a warranty question. Tell us what is happening and we will help you sort it out.

Setup help
Recharge and renewal
Warranty questions
App help
Message support on WhatsApp Try a quick fix first
HOW CAN WE HELP

Pick the help you need

Tap a topic to jump to the answer, or message us straight away.

Setting up my tracker

Fitting a magnetic or wired tracker, testing it, and getting it on the app.

Read the steps

Tracker shows offline

Location not updating, or the app says the device is not connected.

Quick checks

Recharge and renewal

The first year is included. Renew to keep live tracking running.

Recharge answers

Warranty

Your device has a 5-year warranty. Message us if something is wrong with it.

What to send us

Book an installation

A technician can fit your tracker at home in our service cities.

See the cities

App and login

Install, sign in and use the TCSVTS app on iPhone or Android.

Get the app
CONTACT US

The fastest way to reach us

WHATSAPP · RECOMMENDED

Message us, and send a photo if it helps

WhatsApp is the quickest route. Tell us your vehicle, what you are seeing, and send a screenshot of the app or a photo of the tracker if you can. We will reply with the next step.

Open WhatsApp

Prefer email?

Write to us with your vehicle details and a short description of the issue, and our team will get back to you.

support@tcsvts.com
QUICK FIXES

Try these first, then message us

Most problems come down to a few simple causes. Run through the checks below, and tell us what you found if the problem stays.

My tracker shows offline or the location is not updating
  1. Check that your recharge is active. Live tracking stops when it lapses.
  2. Make sure the vehicle is in the open. Basements and covered parking block satellites and weaken mobile signal.
  3. Move the vehicle for a few minutes. Many trackers reconnect once they are on the move in open sky.
  4. Close and reopen the app, and check that your phone has internet.

Still offline? Message us your vehicle details and a screenshot of the app.

The position looks a few metres off
GPS is usually accurate to within a few metres in the open. Under covered parking, between tall buildings or under dense trees, the position can drift. It corrects itself once the vehicle reaches open sky. If it stays far off in the open, send us a screenshot and the time.
I cannot sign in, or the app is not working properly
  1. Update the TCSVTS app to the latest version from the App Store or Google Play.
  2. Check your internet connection, then close and reopen the app.
  3. Use the login details we shared with you when you bought the tracker.

Still stuck? Tell us your registered vehicle and the message you see on screen.

I am not getting alerts on my phone
Allow notifications for the TCSVTS app in your phone settings, and turn off battery saver for the app so it can run in the background. Then check that your geo-fence or speed limit is set in the app. If alerts still do not arrive, message us.
Engine cut-off is not working
Engine cut-off is available on supported models and depends on correct wiring. Use it only when the vehicle is safely stopped or parked. If it does not respond, do not open the vehicle's wiring yourself. Message us, and we will guide you on the next step.
My vehicle battery seems to run down
A properly fitted tracker uses very little power, so a draining battery is worth checking. Do not disconnect wires yourself. Message us with your vehicle model and how long it stands unused, and we will help work out the cause.
INSTALLATION

Where a technician can fit your tracker

Fitted at your home, free

In these cities our technician comes to your home, shop or yard, fits the tracker and tests it on the app.

DelhiNoidaGreater NoidaGhaziabadFaridabadGurugramJaipurJodhpurKotaAjmerAlwarJhunjhunuAgra

Everywhere else in India

We courier the tracker to you, and you can pay on delivery. You fit a magnetic or wireless tracker yourself, or a local auto-electrician fits a wired one. We guide you on WhatsApp every step of the way.

HELP US HELP YOU

What to send us when you write

The more we know, the faster we can sort it out. If you can, send:

Get the TCSVTS app

Live location, alerts, trip history and engine control, on iPhone and Android.

App Store Google Play
FAQ

TCSVTS support: common questions

How do I contact TCSVTS support?
The fastest way is WhatsApp. Send your vehicle details, a short description of the problem and, if you can, a screenshot of the app. You can also email support@tcsvts.com.
My tracker shows offline. What should I do first?
Check that the recharge is active and that the vehicle is in the open, not in a basement or covered parking. Move the vehicle for a few minutes, then reopen the app. If it still shows offline, message us.
What does the warranty cover?
Every TCSVTS tracker comes with a 5-year device warranty. If you think the device itself is faulty, message us with your vehicle details and a photo, and we will tell you the next step.
How long does the included recharge last, and how do I renew it?
The first year of recharge is included. After that you renew it to keep live tracking on, and we send a reminder before it ends. Message us on WhatsApp when you are ready to renew.
Can a technician fit my tracker at home?
Yes, in Delhi, Noida, Greater Noida, Ghaziabad, Faridabad, Gurugram, Jaipur, Jodhpur, Kota, Ajmer, Alwar, Jhunjhunu and Agra. Everywhere else, we courier the tracker with cash on delivery and guide you through fitting it on WhatsApp.
What is the price of a TCSVTS tracker?
The standard price is ₹2,500, which includes 1 year of recharge and a 5-year device warranty. Order on the website with cash on delivery and the same tracker is ₹1,999.
Where can I download the TCSVTS app?
The TCSVTS app is on the App Store for iPhone and on Google Play for Android. It shows live location, alerts, trip history and engine control.
Can I track more than one vehicle on one login?
Yes. One TCSVTS app login can hold many vehicles, each with its own location, alerts and trip history.
Is it safe to use engine cut-off?
Engine cut-off is available on supported models. Use it only when the vehicle is safely stopped or parked, never while it is moving at speed.
Do you have trackers for commercial vehicles and AIS-140?
Yes. We have trackers for trucks and buses, and government-approved AIS-140 VLTD devices for commercial vehicles. Ask us what applies to your vehicle type and state.

Stuck on something? Just message us.

Tell us your vehicle and what you are seeing. We will tell you the next step.

Message support on WhatsApp
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